---
title: "Grievance Redressal | RupeeCase"
description: "RupeeCase (Rupee Case) Grievance Redressal. File complaints, escalation channels, SEBI SCORES, investor protection. QC Alpha Technologies."
source_url: "https://www.rupeecase.com/grievance"
---

# Grievance Redressal

            Last Updated: 13 April 2026

## Table of Contents

                1. Investor Protection Links

                2. Investor Protection Links

                3. Investor Protection Links

                4. Investor Protection Links

                5. Investor Protection Links

## 1. Grievance Officer

            RupeeCase maintains a dedicated Grievance Officer to address user complaints and concerns.

                Name: Tanmay Kurtkoti

                Designation: Founder & CEO / Grievance Officer

                Entity: QC Alpha Technologies Pvt Ltd

                Email: [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com)

                Address: Pune, Maharashtra 411038, India

                Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST (excluding market holidays)

## 2. How to File a Complaint

            If you have a concern, complaint, or grievance related to RupeeCase or our services, please write to our Grievance Officer.

### Email Address:

            [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com)

### What to Include:

            Please provide the following information in your complaint:

                * Your registered email address or account identifier

                * Clear description of the issue or complaint

                * Relevant dates and times when the issue occurred

                * Screenshots, order confirmations, or other supporting documentation

                * Your preferred resolution (if applicable)

### Response Timeline:

                * **Acknowledgement:** We will acknowledge receipt of your complaint within 48 hours

                * **Resolution:** We aim to resolve your complaint within 21 days (as per SEBI requirements) or 30 days (as per Information Technology Act, 2000)

## 3. Escalation Channels

            If you are not satisfied with our response or wish to escalate your complaint, you have access to the following channels:

### Level 1: Direct Grievance Officer

            Initial contact point for all grievances. Email: [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com)

### Level 2: SEBI SCORES 2.0

            **Securities and Exchange Board of India (SEBI) Complaint Redressal System:**

                * Website: [scores.sebi.gov.in](https://scores.sebi.gov.in)

                * File complaints against market intermediaries and listed companies

                * Completely free to use

                * No limit on complaint frequency

                * Average resolution time: 21-90 days depending on complexity

### Level 3: SMART ODR (Online Dispute Resolution)

            **Sustainable Alternative Dispute Resolution (SMART ODR) Portal:**

                * Website: [smartodr.in](https://smartodr.in)

                * Purpose: Online conciliation and arbitration for financial disputes

                * Applicable for disputes up to ₹1 crore

                * Faster resolution compared to traditional arbitration

                * Certified neutral conciliators and arbitrators

### Level 4: Data Protection Board of India

            **For Data Privacy Complaints (DPDP Act):**

                * If your complaint relates to personal data handling or privacy violations

                * File complaints under the Digital Personal Data Protection Act, 2023

                * Contact details available on official government channels

## 4. Monthly Complaint Disclosure

            In accordance with SEBI regulations, we disclose the status of grievances received and resolved each month:

| Month | Carried Forward | Received | Resolved | Pending |
| --- | --- | --- | --- | --- |
| April 2026 | 0 | 0 | 0 | 0 |

            Updated by the 7th of each month as per SEBI requirements.

## 5. Investor Protection Resources

            RupeeCase is committed to investor protection and transparency. Here are key regulatory and investor protection resources:

### Regulatory Authorities

                * **[SEBI (Securities and Exchange Board of India)](https://sebi.gov.in)** | Primary financial regulator for India's capital markets

                * **[NSE (National Stock Exchange of India)](https://nseindia.com)** | India's leading stock exchange

                * **[BSE (Bombay Stock Exchange)](https://bseindia.com)** | India's oldest stock exchange

                * **[MCX (Multi Commodity Exchange)](https://mcxindia.com)** | Commodities and derivatives exchange

### Complaint & Dispute Resolution

                * **[SEBI SCORES 2.0](https://scores.sebi.gov.in)** | Official SEBI complaint portal

                * **[SMART ODR Portal](https://smartodr.in)** | Online dispute resolution for financial disputes

                For any questions about our grievance redressal process or to file a complaint, please contact our Grievance Officer at [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com).